Custom Language Model
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Site is setup for you to perform UAT of content.
This also demonstrates how the CLM agent might look in your website.
Video Demos
Humach Presentation
Description:
Palmer introduces herself and Humach. The Humach corporate slides are stepped through, then Palmer walks you through an account balance demo (chat), a service status demo (voice) and a service status demo (chat).
AI & Automation:
Digital Agent (chat & voice), Agent Assist, CCaaS platform
(additional: dynamic scripting & workflow, CRM integration, CSAT survey)
Dynamic Scripting
Description:
Palmer walks you through agent dynamic scripting, Salesforce integration & PCI certified voice based credit card processing.
AI & Automation:
Agent assist (voice), CCaaS platform
(additional: dynamic scripting & workflow, SFDC integration, agent warm hand-off, PCI payment processing, sms notification, survey)
My Retail Company (voice)
Description:
Palmer walks you through a "Order Status" & "Product Upsell" interaction starting with a digital voice agent with a hand-off to a live agent
AI & Automation:
Digital agent (voice), CCaaS platform
(Additional: order lookup, subscription offer- upsell, sms notification, confirmation & CSAT survey)
My Travel Company (voice)
Description:
Palmer walks you through a "Flight Reservation Update" interaction starting with a digital voice agent with a hand-off to a live agent
AI & Automation:
Digital agent (voice), CCaaS platform
(Additional: order lookup, rewards program, baggage check, sms notification, confirmation & CSAT survey)
My Support Company (voice)
Description:
Palmer walks you through a "Support Ticket" interaction starting with a digital agent with a handoff to a live agent to support DNS and Email support needs.
AI & Automation:
Digital agent (voice), CCaaS platform
(Additional: DNS lookup, system integration, email spam feature, other)
UHC Pharmacy (voice & DT)
Description:
Palmer walks you through a "Prescription" interaction via voice with a hand-off to a live agent voice - full voice transcript, dynamic scripting, sentiment, AI prompts and knowledge
AI & Automation:
Digital agent (voice), CCaaS platform
(Additional: transfer to live agent, dynamic scripting & workflow, sms notification, CSAT survey)
My Healthcare (voice & DT)
Description:
Palmer walks you through a "Prescription" interaction via voice with a hand-off to a live agent voice - full voice transcript, dynamic scripting, sentiment, AI prompts and knowledge
AI & Automation:
Digital agent (voice), CCaaS platform
(Additional: transfer to live agent, dynamic scripting & workflow, sms notification, CSAT survey)
Untitled Utility Co. (voice)
Description:
A customer contacts Untitled Utility Company to reschedule an appointment and talk to an agent about a billing issue.
AI & Automation:
Digital agent (voice), CCaaS platform
(Additional: transfer to live agent, dynamic scripting & workflow, sms notification, CSAT survey)
Cox Automotive (voice & DT)
Description:
This demo covers 2 scenarios: first, our digital agent helps a caller reset their password, resolving the issue. In the second, the caller is escalated to a live agent for assistance recovering their username.
AI & Automation:
Digital agent (voice), CCaaS platform
(Additional: transfer to live agent, dynamic scripting & workflow, sms notification, CSAT survey)
Neuralizer GPT/AI (UHC ver.)
Description:
(Short Version) Palmer walks you through ingesting customer content to enable a digital agent with knowledge. Neuralizer is a tool to create GPT/AI knowledge from customer content.
AI & Automation:
Digital agent, CCaaS platform
(Additional: content ingest, digital agent, agent assist)
Neuralizer GPT/AI (UHC ver.)
Description:
(Long Version) Palmer walks you through ingesting customer content to enable a digital agent with knowledge. Neuralizer is a tool to create GPT/AI knowledge from customer content.
AI & Automation:
Digital agent, CCaaS platform
(Additional: content ingest, digital agent, agent assist)